VentBid ("we," "us," or "our") operates ventbid.com and connects Dallas-Fort Worth homeowners with licensed HVAC contractors. This Privacy Policy explains what information we collect, how we use it, and your choices regarding that information.
By using our site or submitting a form, you agree to the practices described in this policy.
1. Information We Collect
We collect information you provide directly when you submit a form on our site. This includes:
- Homeowner inquiries: name, email address, phone number, zip code, job type, and optional SMS opt-in preference
- Contractor applications: first and last name, company name, email address, phone number, primary zip code, Texas HVAC license number, and other zip codes served
We also collect standard technical information automatically when you visit our site, including your IP address, browser type, pages visited, and referring URL. This data is collected through analytics tools (such as Google Analytics, when enabled) and standard web server logs.
2. How We Use Your Information
We use the information you provide to:
- Contact you about your HVAC job inquiry or contractor application
- Match homeowners with licensed contractors in their area
- Send relevant updates about VentBid's launch and availability in your zip code (only if you've requested this)
- Send SMS messages related to your inquiry if you have opted in
- Improve our service and understand how the site is being used
We do not sell your personal information to third parties. We do not use your information to serve advertising on behalf of third parties.
3. How We Share Your Information
We share your information only in the following circumstances:
- With contractors: Information submitted through VentBid may be shared with one or more licensed contractors in your area for the purpose of providing quotes. You control which contractors you engage with and are not obligated to hire anyone.
- With service providers: We use third-party tools to operate the site, including form processing (Netlify Forms), analytics (Google Analytics), and email services (Zoho Mail). These providers process data on our behalf and are not permitted to use it for their own marketing purposes.
- If required by law: We may disclose information if required to do so by law or in response to a valid legal request.
4. SMS Communications
If you opt in to SMS notifications, you may receive text messages from VentBid related to your inquiry or service updates in your area. Message frequency varies. Standard message and data rates may apply. You can opt out at any time by replying STOP to any message or by contacting us at the address below.
5. Data Retention
We retain form submission data as long as necessary to operate our service and fulfill the purposes described in this policy. If you would like your information removed from our records, contact us at the address below and we will delete it within a reasonable timeframe.
6. Security
We take reasonable technical and organizational measures to protect your information from unauthorized access, disclosure, or misuse. No method of transmission or storage is completely secure, but we work to protect your data using industry-standard practices.
7. Cookies and Analytics
Our site may use cookies and similar tracking technologies for analytics purposes. When Google Analytics is active, it collects anonymized usage data including pages visited, session duration, and general geographic region. You can opt out of Google Analytics tracking by using the Google Analytics opt-out browser add-on.
We do not use advertising cookies or retargeting pixels. By using the site, you consent to this use of cookies.
8. Children's Privacy
VentBid is not directed at children under 13. We do not knowingly collect personal information from anyone under 13. If you believe we have inadvertently collected such information, please contact us and we will delete it promptly.
9. Your Choices
You may contact us at any time to:
- Request access to the information we hold about you
- Request correction of inaccurate information
- Request deletion of your information
- Opt out of SMS communications
- Unsubscribe from email communications
10. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will update the "last updated" date at the top of this page. Continued use of the site after any changes constitutes acceptance of the updated policy.